Author Archives: Pat Kelley, MS, SPHR

About Pat Kelley, MS, SPHR

Pat Kelley, MS, SPHR, is the author of three non-fiction books, including the Second Edition of Hiring Right: A Business Blueprint for Lower Turnover and Higher Profits. She is a retired Human Resources Director with more than 40 years' experience. Certified as a Senior Professional in Human Resources, she is a recipient of the Lifetime Achievement Award from the Arkansas Society for Human Resource Management.

Five Tips for Becoming a Leader

One of the most frequent questions I get from readers is “How can I get promoted into a management position?” That list of answers is far too complex for just one column, but here are five to get you started. … Continue reading

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Don’t let negative criticism cause you to fail

It’s a rare person who has never heard negative comments or criticism about job performance or personal qualities. I once worked with a plant manager who openly and loudly criticized everything I did to improve our operation and profitability. He … Continue reading

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Meet employees at their level of knowledge

At one company where I was Human Resources Manager, concern about worker literacy prompted me to begin testing job applicants through the state job service, which used standardized literacy tests. That experiment didn’t last long, however, because nearly 50% of applicants … Continue reading

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Develop your own pre-hire assessments

One of the things I strongly emphasize when coaching recruiters and hiring managers, is the use of pre-hire testing in the hiring process. There is often a big difference between what applicants include on their resumes or applications, and what … Continue reading

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Stress has devastating health effects

As a manager or leader, you likely experience stress, right? Perhaps you have to fire someone. Maybe your team is not meeting its budget goals and you’re getting pressure from your boss. Or you are distracted at work because your … Continue reading

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